Lost licensing after restore of Defense Center

[brianjp2472]

We are using the virtual implementation of the Firepower Mgmt Center. I am testing the backup/restore capability of the system using the built in backup/restore utility within Defense Center. We are on v 6.0.0.1. Here is my scenario:

1) Configured Defense Center

2) Took a backup

3) Blew the VM away

4) Re-deployed Defense Center

5) Restored the bakup

Here is what happened:

1) I lost all my licenses, for DF and the two attached NGIPSv systems I had.

My questions are:

1) Is this a bug or expected behavior?

2) What's the best way of going about getting these re-licensed?

3) Why didn't the backup restore licensing infornation?

[keglass]

I am not sure if this addresses your situation specifically, but I found a similar issue posted to the Cisco Support Community:

https://supportforums.cisco.com/document/12739126/re-generate-licenses-crashedre-image-firesight-management-center-virtu…

If you think your problem is a bug - then please open a case with TAC for identifying and tracking.

Cisco Support - Software Downloads, Product Documentation, Support Tools, and Support Cases - Cisco

I hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities

[Dennis Perto · Accepted solution]

You have two options.

1. Change the MAC address of the new Management Center back to whatever the old Management Center had.

2. Rehost the licenses from the Cisco Licensing portal and install them again.