CUIC Dashboard

[j.huizinga]

Hello

I have a strange problem with a UCCX/Finesse/CUIC standard configuration.

I have created several times for several customers with UCCX dashboards which will then be displayed a new tab in finesse agent. I am using the CUIC sample gadget for that (CUICSampleGadget-2.0) this gadget has three files: CUIC.xml CUIC.js and CUIC.css In CUIC.js I put the link from the dashboard.

I have now a customer where it seems that the CUIC.xml is executed, but within the  CUIC.xml is a reference to CUIC.js, and CUIC.js is never executed.

The result is that on the finesse desktop in the tab I created an empty box is displayed.

I rebooted the UCCX, I tried the same configuration in my LAB (where it works perfectly)

Has anyone seen that?

UCCX 10.6.1.10000-39

Thanks

JH

[dekwan · Accepted solution]

Hi,

For UCCX 10.6.1, you need to use the 10.6 sample gadgets.

Here is the direct link to the CUICSampleGadget10.6: https://github.com/CiscoDevNet/finesse-sample-code/blob/master/CUICSampleGadget/CUICSampleGadget-Finesse-10.6.1-v1.0.zip 

There are minor changes that need to be done between 10.5, 10.6, and 11.0 gadgets. The explanation can be found here: How to convert your existing 10.5.1 custom gadget to work with 10.6.1 or 11.0.1

Thanx,

Denise

[j.huizinga]

Thank you Denise

I knew this, but somehow it slipped through my mind.

I made the tests on my home lab version 11, and copied the files on my customers 10.6

After copying the correct CUIC samples, everything works fine

Thank you again

Jan

[dekwan]

You're welcome.

Yeah, it is easy to forget about these minor changes between the versions. I'm glad that using the 10.6 sample worked.

Thanx,

Denise