05-23-2016 07:14 PM
Hi guys,
I am using selective recording with Mediasense and UCCX Finesse. In the browser console logs, I get this error: CF_GENERIC_SYSTEM_RESOURCE_AVAILABILITY
This is coming from the JTAPI logs and I can see this there:
I have UCCX 11 and MS 11. I have done all the configurations, but I am getting an error when the API call to start recording is made. I tracked it down to the JTAPI logs:
4458: May 22 23:42:55.508 PDT %JTAPI-PROTOCOL-7-UNK:(P2-10.10.10.40) [MIVR_SS_RM_TPCCPROCESSOR-298-16-StartRecordingReqMsgHandler] sending: com.cisco.cti.protocol.CallRecordingStartRequest {
sequenceNumber = 123
lineCallManagerID = 1
lineID = 178
callLegCallManagerID = 1
callLegID = 32114742
tone = 3
invocationType = 1
}
4459: May 22 23:42:55.511 PDT %JTAPI-PROTOCOL-7-UNK:(P2-10.10.10.40) received Response: com.cisco.cti.protocol.CallRecordingStartResponse {
sequenceNumber = 123
result = -1932787536
}
4460: May 22 23:42:55.512 PDT %JTAPI-JTAPI-7-UNK:[[agent1ipc/[2003::1/(P2-uccxrmcm) GCID=(1,5065)->ACTIVE]->ESTABLISHED]->TALKING]ResourceUnavailableExceptionImpl caught: Unable to record the call.
However, the SIP trunk is in full service and I have done all the configuration as per the guide. Is there anything that I am missing?
Cheers,
Abhiram Kramadhati
05-23-2016 11:42 PM
Hi Abhiram,
I moved your forum post to the MediaSense forum because although you are using a Finesse API, it is really a MediaSense functionality and the errors will be better suited in this forum.
I will let those more familiar with the MediaSense features to answer your question.
Thanx,
Denise
06-01-2016 09:08 AM
06-02-2016 12:13 AM
All good with this, thanks. Was to do with the BIB. It was set to DEFAULT and I assumed that meant on. Doh!
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