Hello,
We use CTIOS 10.0 and we developed a CTI bar based on “CTI Toolkit AgentDesktop” sample (CTI Toolkit Combo Desktop.NET)
We are now adding CTIOS Sielnt Monitor capabilities.
CTIOS based Silent monitoring is supported with the COM CIL. It is not currently supported with the .NET CIL.
We try to use the COM Cil and the Runtime Callable Wrappers (RCWs) to allow the monitoring of our CTI bar.
Currently supervisor can start a silent monitor session on an agent using our application.
But when the supervised agent picks up the call, supervisor get the folowing message :
"Silent Monitor session not started. the remote client is note responding
Verify that remote client is runing and has Silent Monitor capabilities"
In the SilentMonitor Service log of supervisor we can see the folowing message (one hundred times during 5-10 second) :
SilentMonitorService Thd(1704) CSMPacket::BuildFromSilentMonitorPayload() ERROR Illegal packet type (0)
and Next:
SilentMonitorService Thd(5712) CSMDecoderHeartbeatTimer::NotifySessionDisconnected(reason=5)
SilentMonitorService Thd(5712) MonitoringSession::OnNotify(monitoring:agent.5000.47483651:127.0.0.1:110): Notified of event 1342177301
SilentMonitorService Thd(5712) MonitoringSession(monitoring:agent.5000.47483651:127.0.0.1:110)::OnNotify(): sending event 1342177301 to client
SilentMonitorService Thd(5712) CSMDecoderHeartbeatTimer::RemoveSession(id=110)
In the agent log at the same time we have :
ACI.CTI.Bar Thd(7424) SMRemoteSniffer::HandleRTPStartedEvent(10.247.166.254)
ACI.CTI.Bar Thd(7424) SMRemoteSniffer::HandleRTPStartedEvent() - store IP address 10.247.166.254 for monitored device
ACI.CTI.Bar Thd(7424) SMRemoteSniffer::HandleRTPStartedEvent() - store IP port 18680 for monitored device
ACI.CTI.Bar Thd(7424) CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff
ACI.CTI.Bar Thd(7424) CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:50342074 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:18680 Dir:0 AGExt:68376 AGID:47483651 AGInstr:68376 ConnDevID:68376 ClntAddr:10.247.166.254 UniqObjID:call.5000.50342074.68376 MsgID:eRTPStoppedEvent DvrKey:call.5000.50342074 ICMEntUniqID:icm.151740.106 DevUniqObjID:device.5000.68376)
ACI.CTI.Bar Thd(7424) CSilentMonitorManager::OnCallRTPStoppedEvent, (PrphID:5000 ConnCID:50342074 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:18680 Dir:0 AGExt:68376 AGID:47483651 AGInstr:68376 ConnDevID:68376 ClntAddr:10.247.166.254 UniqObjID:call.5000.50342074.68376 MsgID:eRTPStoppedEvent DvrKey:call.5000.50342074 EvtTyp:1 ICMEntUniqID:icm.151740.106 DevUniqObjID:device.5000.68376)
ACI.CTI.Bar Thd(7424) CSMSniffer::HandleRTPStoppedEvent()
ACI.CTI.Bar Thd(7424) CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff
ACI.CTI.Bar Thd(7424) CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:50342074 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:27018 Dir:1 AGExt:68376 AGID:47483651 AGInstr:68376 ConnDevID:68376 ClntAddr:10.124.252.13 UniqObjID:call.5000.50342074.68376 MsgID:eRTPStoppedEvent DvrKey:call.5000.50342074 ICMEntUniqID:icm.151740.106 DevUniqObjID:device.5000.68376)
ACI.CTI.Bar Thd(7424) CSilentMonitorManager::OnCallRTPStoppedEvent, (PrphID:5000 ConnCID:50342074 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:27018 Dir:1 AGExt:68376 AGID:47483651 AGInstr:68376 ConnDevID:68376 ClntAddr:10.124.252.13 UniqObjID:call.5000.50342074.68376 MsgID:eRTPStoppedEvent DvrKey:call.5000.50342074 EvtTyp:1 ICMEntUniqID:icm.151740.106 DevUniqObjID:device.5000.68376)
ACI.CTI.Bar Thd(7424) CSMSniffer::HandleRTPStoppedEvent()
A very strange thing : If we do the same test using remote desktop connection between supervisor PC and Agent PC: Everything is working !
Obviously, we have no issue with the Cisco Agent Desktop 
Please, could you help me to understand what is wrong ?
Sincerely,
Fabien
