CTI Events for EIM/WIM

[deepagup]

Hi All

Products:

UCCE 10.5 with eGain stack for eMail/Chat

NICE Voice Logger

Issue:

Nice Voice Logger is not receiving any Agent PG CTI Events (CTI Server - All Events Client) for eMail and Chat contacts. Voice call events work just fine.

How do we enable CTI server to transmit these to the NICE link.

Regards

Deepak

[ewindgat]

Could you check if there are any errors in the log, that could help us understand the problem?