Report Hunt List Service Desk

[Nur Hariawan Bulu]

Hi Guys,

How do I can fetch a report with the below details from the CUCM System.

1. No. of Calls Coming for Service Desk Hunt List

2. No. of Calls Received in 10 sec, 20 sec, 30 sec.

3. No. of Calls Abandoned

I have tried to see in CDR, but it need a lots of effort because I have to count again in manual

I have tried to see for abandon call in RTMT, but it seems not to so good

Any idea please ?

Thank you

[skilambi]

There is only basic flags in RTMT and CdR for native call queuing

Your best bet for robust reporting is third party product

Qlive by metropolis

http://www.metropolis.com/QLIVE/

ISI has reporting

Thanks

Srini