CTIOS working mode for Cisco Supervisor Desktop

[himgupta]

Hi,

Is it possible to have CTIOS Supervisor Desktop (CSD) connected to CTIOS server in “monitor mode” of CTIOS  and eliminate the need of phone (Instrument ID) for supervisor to login. If yes, then any reference for Supervisor desktop CTIOS Toolkit customization would really help.

Following functions are desired on CSD in monitor mode:

• Team agent statistics
• Team agent state
• Skill group statistics
• Change agent state

Kind Regards,

Himanshu

[tephipps · Accepted solution]

This isn't possible.

[himgupta]

Thank you Ted for your response. Please elaborate a bit.

[tephipps]

i am pretty sure that Supervisor login requires extension.  Given that, if you wanted to build a monitor mode application so you could see statistics, you could do that but you wouldn't get any of the supervisor controls like silent monitoring...