Is there a report similar to the Agent Call Log that was available with CAD?

[Tim Schroeder]

Contact center supervisor wants to look at agent call logs. I can't see how to do this using Finesse:

Screenshot of old CAD "Agent Log" screen

[dekwan · Accepted solution]

Hi,

Unfortunately, Finesse does not have have agent call logs.

The agent has all of this information from the dialog events it receives, so it is possible to make this into a custom gadget.

Thanx,

Denise

[grebac.2ring]

Tim, 2Ring GADGETS for Cisco Finesse come with call history and agent state history + we also offer current call view. You can learn more at www.2Ring.com/Gadgets Michal, 2Ring