09-09-2016 06:35 AM - edited 03-19-2019 11:34 AM
1.Will a physician be able to place Jabber Guest calls from his/her home, or do they need to VPN to the hospital network.
2. Will Jabber Guest allow the physician to initiate the call, rather than the patient initiating the call? (To prevent patients from calling in at the wrong time, etc).
3.Does Jabber Guest allow for a “waiting room” feature so that patients could wait in the cue for their appointments to take place? (TouchCare has a waiting room feature)
4.Is it possible for Jabber Guest to text a link to patients?
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09-09-2016 07:21 AM
1. No VPN is needed, JG can work through the expressway without VPN
2. JG server has the capability for timed URL to make URL active at specific times.On the web page you can set up timed URL too to only show them Cisco Jabber Guest 10.0 Administration Guide - Cisco Jabber Guest Administration [Cisco Jabber Guest] - Cisco
3. Nothing out of the box but with CCE/CCX and media sense there is video on hold/queue options http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_0_1/maintenance/Guide/PCCE_B…
4. Nothing out of the box, you can use tools like web text or Tropo SMS API to handle that if needed.
09-09-2016 07:21 AM
1. No VPN is needed, JG can work through the expressway without VPN
2. JG server has the capability for timed URL to make URL active at specific times.On the web page you can set up timed URL too to only show them Cisco Jabber Guest 10.0 Administration Guide - Cisco Jabber Guest Administration [Cisco Jabber Guest] - Cisco
3. Nothing out of the box but with CCE/CCX and media sense there is video on hold/queue options http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_0_1/maintenance/Guide/PCCE_B…
4. Nothing out of the box, you can use tools like web text or Tropo SMS API to handle that if needed.
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