09-15-2016 04:22 AM
Kindly help me in this issue.
Solved! Go to Solution.
09-15-2016 09:32 AM - edited 03-05-2021 11:06 AM
If I understand correctly, you would like to incorporate Finesse's call control functionality in a 3rd party webpage. If this is correct, you would need to use the Finesse REST APIs (https://developer.cisco.com/docs/finesse/#!rest-api-dev-guide) and the Finesse Notification. You need to use a javascript library that can make REST API calls to call these APIs and a XMPP/BOSH javascript library to receive the notifications. Some customers have used Strophe.js - An XMPP library for JavaScript. It is a 3rd party library.
Thanx,
Denise
09-15-2016 09:32 AM - edited 03-05-2021 11:06 AM
If I understand correctly, you would like to incorporate Finesse's call control functionality in a 3rd party webpage. If this is correct, you would need to use the Finesse REST APIs (https://developer.cisco.com/docs/finesse/#!rest-api-dev-guide) and the Finesse Notification. You need to use a javascript library that can make REST API calls to call these APIs and a XMPP/BOSH javascript library to receive the notifications. Some customers have used Strophe.js - An XMPP library for JavaScript. It is a 3rd party library.
Thanx,
Denise
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