Is there a way to implement a timer to return to Home Screen in CUCM?

[raulgomez101]

Hello,

Whenever a user selects any function on the phone buttons, the menu displayed on the phone stays forever in there. I am attaching a picture of the Recents menu so you can understand my point.

I have received numerous complains from users that they forget to hit exit several times, and when they are ready to make a call, they realize they have not exited the menu and they have to hit exit more than once.

Is there a way to redirect the phone to the Home or Main screen after say 10 secs ? This would really improve the user acceptance in my company.

Thank you.

RJ.

[dakeller · Accepted solution]

RJ,

unfortunately, there is no control over this appearance on the phone.  The phone will display different display planes on the phone and no one plane can overwrite another.  So if the last dial menu is active, the user must exit that menu before viewing another menu. 

Thanks,

Dan Keller

Technical Marketing Engineer

[raulgomez101]

Morning Daniel.

We updgraded our call manager to version 10.5.2.13901-2 for another problem and guess what ? Now the system has this feature. Whenever you are in a menu and you don't press any key or button, the phone goes back to main menu after 30 secs. Fantastic.

Thank you Cisco.

Raul