Question send not working on some browsers - WebChat

[ausjustin]

We have hit a little bit of an issue.

I’m not sure if it’s a Cisco issue/bug but some browsers are having an issue in web chat. Clicking on return puts in a line break rather than sending response. Instead it makes a line break and you are not able to send the message.

It happens on my iPhone and also on my desktop when using Firefox.

No problems on Ipad, Chrome or IE.

[dekwan]

Hi,

Is this the UCCX webchat? It sounds to me like a bug, but I would have to confirm with the UCCX team.

Thanx,

Denise

[dekwan · Accepted solution]

Looks like you posted this same question in the SocialMiner forum and it has been answered: UCCX Web Chat send the message not working from the browsers