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CUIC Live Reports displayed on 78XX series phone

George Thomas
Level 10
Level 10

Is it possible to display CUIC Live Data reports on a 78XX/88XX series phone?

Use case: Agents want to see queue status on phone and FIPPA doesnt provide that info yet. Any ideas are welcome!

Please rate useful posts.
1 Accepted Solution

Accepted Solutions

vigurura
Cisco Employee
Cisco Employee

Hi George,

Live Data will not be available on any Phone now or in Future. However, in r11.6, Finesse plans to have queue stats for FIPPA. Rajiv (Finesse PM) can confirm this.

View solution in original post

3 Replies 3

dekwan
Cisco Employee
Cisco Employee

Hi George,

I am moving this thread to the CUIC forum because your questions is more aligned with CUIC.

Thanx,

Denise

vigurura
Cisco Employee
Cisco Employee

Hi George,

Live Data will not be available on any Phone now or in Future. However, in r11.6, Finesse plans to have queue stats for FIPPA. Rajiv (Finesse PM) can confirm this.

Hi,

I confirmed with Rajiv, that Queue Statistics on FIPPA (for CCX) is being targeted for 11.6.

Thanx,

Denise

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