Finsse api - Single step transfer

[michales]

Hi,

We develope softphone base on finesse api.When i'm transfer call from one phone to other we get 4 messages from finesse:

Messgae 1:

calltype : CONSULT

dialogState: ALERTING

participant(caller) state:INITIATED

participant(agent) state:ALERTING

Messgae 2:

calltype : TRANSFER

dialogState: ACTIVE

participant(caller) ACTIVE

participant(agent) state: ALERTING

participant(other) state: DROPPED

Messgae 3:

calltype : TRANSFER

dialogState: DROPPED

participant(caller) state: DROPPED

participant(agent) state: DROPPED

Messgae 4:

calltype : TRANSFER

dialogState: ACTIVE

participant(caller) ACTIVE

participant(agent) state: ALERTING

Mssage 1 and message 4 with same id

My question is: for which message i need to answer (i.e excute ringing event on softphone)

best regards

Michael Sagi

[dekwan]

Hi Michael,

You should be looking at the participant's allowable actions. If it contains ANSWER, then you should execute ringing event on the softphone. The same goes for DROP -> End call button.

Thanx,

Denise

[michales]

Hi Thanx,

Thank you for your help.

I'm getting action = answer in post # 2 and  post # 4(in agent participant) .

so I'm execute ringing event  in both messages.

Is there a more precise distinction to avoid answering twice?

There is a way to know exactly which message to answer?

Messgae 2:

calltype : TRANSFER

dialogState: ACTIVE

participant(caller) ACTIVE

participant(agent) state: ALERTING

participant(other) state: DROPPED

action(agent): ANSWER

Messgae 4:

calltype : TRANSFER

dialogState: ACTIVE

participant(caller) ACTIVE

participant(agent) state: ALERTING

action(agent): ANSWER

Thanx,

Michael

[dekwan]

Hi Michael,

You aren't actually answering an actual message, you are answering the dialog/call. You are getting multiple messages because this call is being updated with different information (participant state in this case). Once the call is answered, you should receive another message with different actions.

Thanx,

Denise

[michales]

Hi Denise,

I'm new in developing on finesse i'm confused how should I react to events received from finesse

Is there a place where we can see a decision tree for the events received from finesse:

Thanx'

Michael

[dekwan]

Hi Michael,

There isn't a decision tree. Basically, you need to process every Finesse event that you get because events are only sent when there is an update. What the Finesse desktop does is blindly display every event that it gets, even if there is another event that changes the values immediately after.

So in your case, you have to decide what to show when the participant state is ALERTING, ACTIVE, INITIATED, DROPPED, etc. You don't worry about what the other participants of the call are. Then, to know what buttons to display for your soft phone, you look at the allowable actions, if "ANSWER" is in the list, show the ANSWER button, if DROP is on the list, show END CALL button, etc.

I hope that helps.

Thanx,

Denise