Configuration error in UCCX_EarlyRelease Finesse desktop

DENNIS WEIKEL · ‎11-25-2016

When accessing the Finesse Desktops receive the following error:

Sign In Error - The device associated with that extension or dial number is invalid

The following solutions appear to be relevant but can't find the pages associated with the resolution.

jacoadam · ‎11-28-2016

Hello Dennis,

I may be able to help out here. What finesse user were you trying to log in?

Thanks!

Jacob

DENNIS WEIKEL · ‎11-28-2016

I’ve been able to resolve by opening Jabber before launching the Finesse desktop.

Next step is to deploy some physical phones in my lab for testing.

piyush11 · ‎12-01-2016

Can you help me with this ? I am also facing the same issue ?

DENNIS WEIKEL · ‎12-01-2016

The Finesse desktop will launch successfully IF Jabber is running.

Not sure why there is this dependency.