http status 404 -/desktop/container/j_security_check Finesse

[mcreddy008]

Hi All,

We are getting the below error Intermittently  for couple of agents on the finesse agent desktop screen.

http status 404 -/desktop/container/j_security_check Finesse

Attached the screenshot.

Please let me know your thoughts on this issue.

[dekwan]

Hi,

The Finesse desktop window was left open/idle for too long and the agent tried to log in. Please refresh the page before logging in.

Thanx,

Denise

[mcreddy008]

Agent went not ready state for Break around 30 Min ,after they return they are seeing this message.

[dekwan · Accepted solution]

Please open a TAC case for this as it is a product issue.

Thanx,

Denise

[jsteinberg]

Is this a known issue that has a workaround/patch?  If so, is there a defect ID?   I am having this issue on CCX 11.5(1) ES01.

Or is this an indication of connectivity issues outside of the CCX software?

[dekwan]

Hi,

I am not aware of a workaround/patch and cannot find a defect ID for it. As I had stated for Chandra, I would recommend opening a TAC case and they would have a better answer for you.

Thanx,

Denise

[rwalker0111]

Did you happen to find a fix for this?

[Jaqueline Pereira da Costa]

Hi.

I am having a similar error. The issue occurs when the agent close the finesse while logged in. By trying to open the finesse window again, it shows the error: HTTP Status 404 - /desktop

I am just able to open the finesse again after clearing the cookies of the browser.

I found the bug CSCup91701, however it is for Japanese Locale Conditions, which is not my case.

Has anyone experienced this issue?