Hello Team,
Is there any way to fetch the DN(Dialed Number) that customer actually dialed which was on later routed to some agent based upon skill? Currently, mediasense doesn't share any such information as we just get info about the agent we actually attended the call but we need information about the service DN dialed by the customer.
If this is not supported by mediasense, then how can we actually fetch this info from TCD (termination Call Data)? Can xRefci or Recording Id help us in this regard (after making an association with TCD table)?
Thanks for your support.
anilve
