Installing Jabber voice & video SDK (Evaluation version) On Mac os

[ravikishorenayani]

Hi Team,

I am trying to install Jabber voice & video SDK (Evaluation version) on MAC OS it is showing error as plugin not available. Where as in windows OS its working properly .The browser extension on MAC and WINDOWS are working fine.

Download  source link  https://developer.cisco.com/site/jabber-websdk/develop-and-test/voice-and-video/downloads-and-docs/

So i request you to suggest me possible solution.

Thanks in advance

The following is console log

[cwic.ext] 15:53:37.002 Content script connected to Cisco extension: ppbllmlcmhfnfflbkbinnhacecaankdh

[cwic.ext] 15:53:37.007 forward ciscoSDKClientMessage 'init' to background script

[cwic.ext] 15:53:37.593 send ciscoChannelServerMessage 'HostDisconnect' to client

[cwic] 22/12/2016 15:53:37.598 Host application disconnected

Objectcause: Objectname: "HostDisconnect"__proto__: Object

cwic] 22/12/2016 15:53:37.602 Plugin not available

sample.js:67 Objectcode: "PluginNotAvailable"details: Array[1]0: "Lost connection to plugin"length: 1__proto__: Array[0]message: "Plugin not available"__proto__: Object

phone error:

[dstaudt]

Note that Chrome 55 has introduced an incompatibility with the current Jabber SDK v11.8 plugin, and that a fix is being produced with target date of end of January.

If you are not testing on Chrome, I would suggest opening a ticket with DevNet Developer Support so we can analyze the detailed trace logs and help determine the root cause: https://developer.cisco.com/site/devnet/support/

[ravikishorenayani]

It doesnot work on Mac - firefox and safari too. 

it is working on Windows - firefox and chrome