Display call variable on Outbound call

[farid.alloune]

Hi team,

I have UCCE 9 with outbound option ( SIP dialer) I want to display some custom field on call variable (media id) on Finesse Agent desktop version 10.5.

Please advise.

Regards.

[rajivkr]

Farid,

You will find this information provided in chapter 3:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/user/guide/CFIN_BK_C3A9BCBC_00_cisco-finesse-administration-guide-1051.pdf

Best,

Rajiv Krishnan

Product Manager, Cisco Finesse

Cisco Systems, Inc.

http://www.cisco.com