Call ID correlation between SIP Trunk and JTAPI Information

[jsanz]

Hi,

How can we correlate an incoming call through SIP trunk in JTAPI events?

Cisco-GUID does not seem to be a valid option because we need to wait for CDR to be generated in order to get it via JTAPI, as explained in other post:

"JTAPI exposes GCID of the call through CiscoCall.getCallID().getCallManagerID(), CiscoCall.getCallID().getGlobalCallID() which is written to CDR"

Is there any other variable that can be used.

Thanks

Best Regards

Javier

[Gokul Kumaar]

Hi Javier,

Please have a look on this, Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 7.1(3) - Features Supported by Cis…might help you.

Regards,

GK