Hi,
We have a call flow:
1. Customer calls - call answered by CVP/IP - IVR with CALLID A
2. IVR initiates a call with blind transfer to a non CTI phone with CallID ???? ( which CallID ??)
3. Call is transferred - with call ID X????? ( which CallID ???) ?
4. Can we identify at the TAPI l / JTAPI level the callID that the call is answered by the phone ???
5. At the IVR can we write the data to a DB related to the callID ? to which callID
6. Is there a way to transfer a call to a non CTI phone (Client JTAPI) with the data?
Best Regards,
Michael Sagi
