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Does UCCX support 3rd Party TAPI

ronaldjohnston
Level 1
Level 1

We have a telephony server application that uses 3rd party call control through TAPI. Does Cisco support 3rd Party TAPI on their UCCX line of PBX's?

1 Reply 1

dstaudt
Cisco Employee
Cisco Employee

UCCX uses CUCM CTI to affect its call-control functionality - it happens to use the JTAPI library on the UCCX 'client' side.

TAPI-based applications can connect to the same CUCM and control/monitor the same devices as UCCX simultaneously, with some caveats: mainly that UCCX is not designed or tested to deal with external applications controlling devices that UCCX controls - the UCCX team does not support such scenarios; 3rd party apps should not attempt to actively control devices under the control of UCCX, but may passively monitor such devices, or issue call control requests for non-UCCX-controlled devices on the system.