Finesse inactivity timer

[pvarenholt]

Recently moved from CAD to Finesse.  Running UCCE 10.5....

Users figured they were having issues when logged out after 2 hours.

we do have some users that are in ready for 2 hours or more.

anay way to workaround this?

ANy related input would be appreciated.

thanks,

paul.

[dekwan · Accepted solution]

Hi Paul,

Just to confirm, you are stating that you have users who are in READY state with no activity for 2 hours or more. This duration is configured in CCE under the Agent Desk Settings. Look for the logout non-activity time and leave it blank. Leaving this blank will disable this setting.

Thanx,

Denise

[pvarenholt]

I was told that this setting did not apply to Finesse.  The inactivity timer for 2 hours was specific to Finesse.

Thanks,

Paul.