02-20-2017 07:54 AM
Hey!
At work, I need to build a solution that will use Finesse API. In the specifications, the client put two different buttons: A "HOLD" button to put the call on... "HOLD", and a "MUTE" button to mute the agent.
To me, this is totally redundant, but since it is in the specifications, I just ask here: Is there any way to mute the current agent, instead of putting the call on hold, which could be 100% web compatible?
Thanks in advance!
Solved! Go to Solution.
02-20-2017 02:51 PM
Hi Nicholas,
Finesse doesn't have a "MUTE" API and I do not know any other options that is web compatible.
Thanx,
Denise
02-20-2017 02:51 PM
Hi Nicholas,
Finesse doesn't have a "MUTE" API and I do not know any other options that is web compatible.
Thanx,
Denise
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: