2 Replies Latest reply: Mar 15, 2017 8:26 PM by Birdman1967 RSS

Converting ARF to MP4 - 1/4 screen Green/Grey

Birdman1967

Team

I have an issue where we recorded a webinar yesterday, and I'm converting it to MP4 for distribution to staff.

 

When I use the Webex Player to convert to MP4 or WMA it creates about inch or 2 of the bottom of the screen as a blank grey/green strip, and shrinks the presentation to fit the rest of the smaller area. Not very professional.

 

I've had this in the past in testing but thought it may have been a 1 off issue, but it isn't. I've tried downloading the presentation from our Webex account, and converting on 3 different Windows machines (Win 7 32/64 and Win10) but they all result in the issue

 

Anyone seen this before, I tried searching but not sure what to search for...

 

Anybody got a solution??

 

Thanks
BB.