03-15-2017 05:34 AM
Hi All,
In UCCE environment I am trying to replicate the Agent stats from CAD to Finesse.
Below show the CAD Agent stats which are the agent personal stats and no other agent stats, this is what I am trying replicate.
I can create the real time custom report in CUIC and display on Finesse by using the following gadget but the problem is how to filter only stats of particular login agent ? how can we replace the filter CL%20teamName?
https://cuic1.dcloud.cisco.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=99E6C8E210000141000000D80A0006C4&filterId=agent.id=CL%20teamName
please help me to set the filter for this gadget to display only stats of the agent logined in and no other agent stats should have to display
Best regards,
Vinod
Solved! Go to Solution.
04-21-2017 02:59 AM
Hi Vinod,
I double checked with my Dev team - In UCCE there is no way to customize the layout in such a way that the logged in agent data only is shown in the gadget. However, you can get data for the agent team.
In 11.6, we are giving Call Log & State Log live data gadget out of the box which has agent specific (logged in agent) data
For your information -
CL means collection name
VL can be either list of values or valuelist name
Thanks,
Vikram G
03-24-2017 06:21 AM
Hi Vinod,
You can try doing this
“filterId=agent.id=VL%20<actual agent id>” without the surrounding “<>”
Hope this helps,
Vikram G
03-27-2017 06:34 AM
Hi Vikram,
Thanks a lot for your response!
I tried following combinations but no luck
Could you please help to understand what is difference between VL%20 and CL%20?
Best regards,
Vinod
04-21-2017 02:59 AM
Hi Vinod,
I double checked with my Dev team - In UCCE there is no way to customize the layout in such a way that the logged in agent data only is shown in the gadget. However, you can get data for the agent team.
In 11.6, we are giving Call Log & State Log live data gadget out of the box which has agent specific (logged in agent) data
For your information -
CL means collection name
VL can be either list of values or valuelist name
Thanks,
Vikram G
04-21-2017 03:30 AM
Hi Vikram,
Thanks a lot for the information, it is good to know in 11.6 we are expecting this feature, as lot of customer migrating to Finesse and they want to see Finesse desktop work like CAD.
Best regards,
Vinod
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