ā03-26-2017 02:09 AM
Hi,
I read all documentation which you have and I don't understand, how to assign UUI from Remote Expert Mobile SDK to Finesse agent call variables.Could someone help me please?
Thank you in advance,
Angel
ā03-31-2017 12:30 PM
Hi, Angel. if you're using UCCE with CVP, you open OAMP and in your call server config, under the SIP section, you add a header to the SIP Header Passing config. The exact text (case sensitive) you want to add is "User-to-User". This will pass the value to the SIPHeader variable in ICM that you can access from your scripts.
ā04-26-2017 04:52 AM
Hi Bradley,
Is there any way to achieve this with UCCX even with a custom middleware?
Thanks,
Valentin
ā06-25-2018 02:07 PM
Hi Valentin, were you able to come up with a solution for this? Am looking to do the same
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: