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TAPI monitor call transfers

arian.mares
Level 1
Level 1

Hi,

I'm trying to monitor calls through TAPI events. I've found an issue on call transfers: if A calls B then B transfers the call to C I get the events for A to B and B to C call but nothing about the A to C call.

Any idea how to get this last call's infos?

thanks,

Arian

1 Reply 1

dstaudt
Cisco Employee
Cisco Employee

There are a number of different transfer scenarios: redirect, consult-transfer, direct-transfer, blind transfer, transfer-across-lines, etc.

Can you provide some details on the call scenario, and operations performed by users and or APIs, and the events you are seeing..?