04-13-2017 05:53 AM
Hello,
I want to implement Social Miner Email & Chat features in Custom Agent Desktop( Finesse UCCX 11.5)
Our custom Agent Desktop is developed in .Net (C#) using Finesse REST APIs.
We have added Social Miner Email & Chat gadget in finesse Agent Desktop(Finesse UCCX 11.5). Its working fine with finesse Agent Desktop.
I want to implement same in my custom application and not getting a way to start. I am confused with following points.
1.Finesse Agent Desktop login into Social Miner Email & Chat internally with the Agent login into finesse.
Now if I use FINESSE LOGIN REST API in my custom application,how the login into Social Miner Email & Chat will be handled?
this is the tab for Chat and Email
I have to make that Agent ready for chat and Email
How to make agent Ready for Social Miner Email & Chat by the means of the REST APIs or by what ways i can achieve this?
Please suggest
Thanks
Solved! Go to Solution.
04-14-2017 09:41 AM
Hi Kirti,
Oh, sorry. I am confusing myself and forgot that the Media APIs is just for CCE.
The APIs used in that gadget are not public APIs and therefore it isn't possible. Please see this forum post: Setting finesse agent state for email/chat using APIs
Thanx,
Denise
04-13-2017 10:34 AM
Hi Kirti,
It is the same API that I had suggested in the other forum post you have here: How to implement ECE CHAT
Thanx,
Denise
04-13-2017 11:20 PM
Hi Denise,
Thanks for your quick and valuable inputs.
But i have checked with my CCX Engineer he told me that we don't have mrdid in Finesse CCX (11.5)
so how to login in Media API without having mrdid?
As this the URL which is used to login in different non-voice media:-
URI: http://<FQDN>/finesse/api/User/<id>/Media/<mrdId>
This is the main problem.
Please Suggest how to achieve login in Media APIs in finesseCCX(11.5)
Thanks
Kirti Kumar
04-14-2017 09:41 AM
Hi Kirti,
Oh, sorry. I am confusing myself and forgot that the Media APIs is just for CCE.
The APIs used in that gadget are not public APIs and therefore it isn't possible. Please see this forum post: Setting finesse agent state for email/chat using APIs
Thanx,
Denise
04-17-2017 03:58 AM
Thanks Denise ,
Good Day,
Thanks for your valuable inputs.
I will again reach out to you after sometime
Thanks& Regards
Kirti Kumar
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