Which API at CUCM should I use? TAPI? WebDialer?

[adam.king1]

Hi ..

My scenario as following,

jabber --- CUCM --- DX80

                    |

                    |

             AP Server

The requirement is to make call between jabber and DX80 but from AP Server to initial make call request to CUCM.

Because this is a special solution for customer need that have to initial call from AP server.

I plan to write some code at AP server to send make call information to CUCM.

Which API at CUCM should I use? TAPI? WebDialer?

[Geevarghese Cheria]

Hi Kuan-Ting Chin,

  Apologies for the delay in responding to you. Have moved your question under TAPI community so that it may get more visibility of the support engineers.

Thanks and Regards,

Geevarghese

[dstaudt]

If all you need to do is initiate the call, then WebDialer is probably the way to go - and is much easier.  If you need more control over the call - hang-up, auto-answer, transfer - or need real-time call-progress events, then you will need to try TAPI/JTAPI.