cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
797
Views
0
Helpful
3
Replies

MAKE_PREDICTIVE_CALL_REQ

mindurain
Level 1
Level 1

Hi, anybody knows how to use MAKE_PREDICTIVE_CALL_REQ?

The intention is to make an outbound call and obtain call clasification information, using CTI protocol. I have UCCE and UCM.

In particular:

a) what should I use for OriginatingDeviceID? 

b) which module is expected to make the call classification analysis that this function is supposed to provide? (is it cvp?)

Thanks in advance

1 Accepted Solution

Accepted Solutions

dreich
Cisco Employee
Cisco Employee

This 3rd party request is not supported with UCCE.

David

View solution in original post

3 Replies 3

dreich
Cisco Employee
Cisco Employee

This 3rd party request is not supported with UCCE.

David

Thanks David. And in which Cisco environment is this request supported?

It used to be supported on a 3rd party ACD integration that had its own dialer. Not sure which ACD it was. I don’t think it’s supported their anymore, but would need to double check.

David

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: