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Finesse and Live Person chat intergration.

rwalker0111
Level 1
Level 1

Hi,

We currently use finesse for our call center.  We also use LivePerson for our website chat solution. 

I am wounding if anybody has used a gadget or API to bring LivePerson (https://www.liveperson.com/) into finesse for a single pain of glass?

4 Replies 4

dekwan
Cisco Employee
Cisco Employee

Hi Ryan,

Unfortunately, the site www.liveperson.com doesn't allow its webpage to be embedded in an iframe, which is typically how you would get a website into Finesse as a gadget. I am not familiar enough with live person to know if they have any APIs that will allow you to build into a Finesse gadget.

Thanx,

Denise

Andreas Stuber
Level 4
Level 4

Hi Ryan,

Liveperson provides a Javascript Chat SDK https://developers.liveperson.com/consumer-experience-javascript-chat-getting-started.html which you can use to build your own chat interface. In a CCE environment, you would use the Socialminer UQ API for Mediarouting. In CCX, we built this http://www.expertflow.com/uccx-media-routing/ to forward route any media request to an agent interface of your choice. If you are specifically looking at chat as a media, you might also be interested in http://www.expertflow.com/chat/.

Hope this helps,

Andreas

shafeinabil
Level 1
Level 1

Mr Walker, did you ever make the call deflection to LivePerson work? you can contact me at nshafei@sgintl.com

 

thank you

 

Nabil

 

We did not sorry I cant provide a solution

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