06-30-2017 07:53 AM
Is there anyway we can get access to making modifications to the chat window for the client in the future ?
Thanks,
07-10-2017 11:47 AM
Hi Chris,
Just to confirm, this is on Finesse with UCCX correct?
I am not aware of this being on the roadmap, but I can double check.
Thanx,
Denise
07-11-2017 11:30 AM
That is correct.
Thanks,
07-13-2017 02:23 AM - last edited on 03-05-2021 10:11 AM by dekwan
Hi Chris
You cannot access the code shipped and modify it. You can use the published Chat APIs to create a custom client side interface. This has been available since day 1.
The Chat APIs are in the SocialMiner Developer Guide Chap 7 https://pubhub.devnetcloud.com/media/contact-center-express/docs/downloads/previous-documentation/customer-collaboration-platform-developer-guide/Cisco_SocialMiner_Developer_Guide_Release_11.6(1).pdf
There is also a sample code - customer-chat-sample at https://github.com/CiscoDevNet/socialminer-sample-code/tree/master/customer-chat
The socialminer-pop-chat-example is yet another one which uses the Chat APIs to create some functionality.
Let us know if any question.
07-13-2017 06:48 AM
Ok, Thank you i'll take a look
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