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Issue in popup on outbound call (Finesse)

tauqeer.nasir1
Level 4
Level 4

I am trying to open a popup for an outbound call. see the following screenshot

form.png

in this popup i am using two variables (BABuddayName and BAAccountNumber) to popup the proper link.

My text file for dialer is like this:

firstname,phone1,phone2,accountnumber

While opening a form it concatenates the BABuddyName with first name "," last name. Due to the "," my form is not poping up.

Is there any option on finesse from which I can get the first name / last name on finesse to popup my form correctly.

Thank you,

Touqeer Nasir

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi Touqeer,

Unfortunately, the BABuddyName is in that format. The only thing I can think of from a workaround perspective is to build a custom gadget where you manipulate the BABuddyName string to the correct format before doing a pop. You can use the ScreenPopSampleGadget for this custom gadget.

Thanx,

Denise

View solution in original post

2 Replies 2

dekwan
Cisco Employee
Cisco Employee

Hi Touqeer,

Unfortunately, the BABuddyName is in that format. The only thing I can think of from a workaround perspective is to build a custom gadget where you manipulate the BABuddyName string to the correct format before doing a pop. You can use the ScreenPopSampleGadget for this custom gadget.

Thanx,

Denise

Hi Denise,

Thank you for your advice.

Thanks,

Touqeer

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