07-20-2017 01:04 AM
I am trying to open a popup for an outbound call. see the following screenshot
in this popup i am using two variables (BABuddayName and BAAccountNumber) to popup the proper link.
My text file for dialer is like this:
firstname,phone1,phone2,accountnumber
While opening a form it concatenates the BABuddyName with first name "," last name. Due to the "," my form is not poping up.
Is there any option on finesse from which I can get the first name / last name on finesse to popup my form correctly.
Thank you,
Touqeer Nasir
Solved! Go to Solution.
07-20-2017 03:06 PM
Hi Touqeer,
Unfortunately, the BABuddyName is in that format. The only thing I can think of from a workaround perspective is to build a custom gadget where you manipulate the BABuddyName string to the correct format before doing a pop. You can use the ScreenPopSampleGadget for this custom gadget.
Thanx,
Denise
07-20-2017 03:06 PM
Hi Touqeer,
Unfortunately, the BABuddyName is in that format. The only thing I can think of from a workaround perspective is to build a custom gadget where you manipulate the BABuddyName string to the correct format before doing a pop. You can use the ScreenPopSampleGadget for this custom gadget.
Thanx,
Denise
07-20-2017 10:38 PM
Hi Denise,
Thank you for your advice.
Thanks,
Touqeer
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