JTAPI Whisper Coaching

[Harrison Kiprono]

Hi Team,

I have successfully achieved silent monitoring supervisor functionality with JTAPI & CUCM but I'm stuck on updating this feature into a whisper coaching

                        srcAdd = makecall.provider.getAddress("2030"); // Agent DN to be monitored

                        CiscoCall aCall =   (CiscoCall) makecall.provider.createCall();

                        try {

                            wait (2000);

                            aCall.startMonitor(makecall.provider.getTerminal("faisalqa1"),makecall.provider.getAddress("2091"),

                                    srcAdd.getConnections()[0].getTerminalConnections()[0],

                                    CiscoCall.WHISPER_MONITOR   // updated this for whisper coaching feature to be enabled

,CiscoCall.PLAYTONE_LOCALONLY);

                           } catch (Exception e) {

                            e.printStackTrace();

                           }

I have updated the monitorType in startMonitor call to WHISPER_MONITOR but it doens't work. Is there something missing ?

[ayush.shyam]

Again!

Use "updateMonitorType" method and then you will be able to do that. I hope you got the answer what you are looking for! Thanks