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TMS: Booking API problem with external conference (webex) bookings

bdingwall
Level 4
Level 4

1. TMS version - 15.3.0

2. application utilizes TMS booking API to create bookings.

3. Sporadically, the following behavior is observed:

when webex is booked using ExternalConference.Webex object, SaveConference call succeeds and

meeting information retrieved with GetConferenceInviteMail contains webex meeting information,

however within TMS UI itself webex is not shown as booked (bad.png).

In such case when fetching conference info with GetConferenceById, ExternalConference.Webex does not get filled in either.

4. This behavior is random and we see a lot of successful webex bookings for the same user performed with the same application (example - good.png).

5. TMS logs for the scenario in question could be provided upon request via email.

Any feedback would be highly appreciated.

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