Call Studio APP Troubleshooting

[Live2 Bicycle]

Last week I upgraded my CVP Combo servers from 11.0 to 11.5.  Now I am having a problem with the prompt manager application that allows customers to record an Adhoc greeting.  The playing of sound files to callers is still working.

Since the CVP upgrade it appears the HTTP PUT is no longer working.  The Prompt Manager application looks at a config file to get some parameters.  This still works.

get_Properties,enter,

get_Properties,custom,INFO,Reading Properties File

get_Properties,custom,INFO,Reading Codec

get_Properties,custom,INFO,Codec=G711

get_Properties,custom,INFO,Reading RecorderAudioPath

get_Properties,custom,INFO,RecorderAudioPath=http://mediaserver/en-us/app/promptmgr/

get_Properties,custom,INFO,Reading RecorderVoice

get_Properties,custom,INFO,RecorderVoice=Deb

get_Properties,custom,INFO,TempAudioPath=c:/resources/temprecord/

get_Properties,custom,INFO,Reading SystemAudioPath

get_Properties,custom,INFO,SystemAudioPath=http://mediaserver/en-us/sys

get_Properties,custom,INFO,Reading GreetingAudioPath

get_Properties,custom,INFO,GreetingAudioPath=http://mediaserver/en-us/app/ag_gr/

get_Properties,custom,INFO,MediaServers=10.232.118.91|10.32.116.91

get_Properties,custom,INFO,PromptNameLengthMin=4

get_Properties,custom,INFO,PromptNameLengthMax=6

get_Properties,custom,INFO,UserPINS=1414:1414:en-us:adhoc:true

get_Properties,custom,INFO,TransferMode=HTTP

get_Properties,custom,INFO,FTPUser=cvp_ftp

get_Properties,custom,INFO,FTPPassword=cvp_ftp

get_Properties,custom,INFO,UseUserPath=T

get_Properties,custom,INFO,UserPINLength=4

get_Properties,custom,INFO,UserPwdLength=4

get_Properties,exit,Done

I get authenticated to record the recording based on info from the c:\resources\promptmgr.properties file

chk_UserPIN,custom,INFO,Found User in array

chk_UserPIN,custom,INFO,User found is 21414 with folder adhoc

chk_UserPIN,exit,Valid

I get to record the sound file and then listen to what I recorded.

Record Prompt G711,data,filename,21414.wav

Record Prompt G711,data,filepath,C:\resources\temprecord\21414.wav

Record Prompt G711,data,confirm_confidence,1

Record Prompt G711,exit,done

Then when the process that uses http to move the sound file from the C:\resources\temprecord\ temp directory starts I see this in the call Studio application log.

chk_TransferMode,enter,

chk_TransferMode,exit,HTTP

http_Copy,enter,

http_Copy,custom,INFO,mediaservers=10.232.118.91|10.32.116.91

http_Copy,custom,INFO,Found 2 media servers

http_Copy,custom,INFO,File Source: c:/resources/temprecord/21414.wav

http_Copy,custom,INFO,File Destination: en-us/app/adhoc/

http_Copy,custom,INFO,Connected to 10.232.118.91

http_Copy,custom,INFO,Uploading c:/resources/temprecord/21414.wav to <10.232.118.91>c:/inetpub/wwwroot/en-us/app/adhoc/

http_Copy,custom,INFO,-- Start sending file --

http_Copy,custom,INFO,-- End Send --

http_Copy,custom,INFO,Send Failed!  Server 10.232.118.91 returned: 404

http_Copy,exit,Failed

The file path en-us/app/adhoc/ is there and I can play existing sound files from that path by pasting the URL in to a web browser -- http://10.232.118.91/en-us/app/adhoc/pEnterPIN.wav

I have looked at the IIS settings on the Windows 2012 R2 server and the permissions still look correct.  I do not see any errors in the IIS logs or in any of the windows event viewer logs.  I have not found any other logs in the C:\Cisco\CVP folder with time stamps for my test call to assist me any further.

Does anyone know what may be causing the 404 error even though all the permissions appear to be correct and all the file paths are valid?  Are there any other logs I can look at to give me further guidance to resolving this issue?

This was my 1st CVP upgrade.  Is there anything in an upgraded that is required to perform on call studio apps during an upgrade that I may have missed?

[janinegraves · Accepted solution]

You might look at a similar problem I found on stackoverflow.com when I

googled "http put 404 error"

https://stackoverflow.com/questions/10099270/asp-net-web-api-returns-404-for-put-only-on-some-servers

To me, 404 response is unexpected on a 'permissions' issue.

Typically when you upgrade you should

1) copy any custom class or jar files from the

CVP/VXMLServer/common/classes (or lib) - but be sure not to overwrite

the newer cisco jar files in CVP/VXMLServer/common/lib with those from

the older system!

2) look to see if the CVP/VXMLServer/Tomcat/conf/context.xml has been

modified, and if so, copy that to the new system

3) look to see if any jar files have been added to

CVP/VXMLServer/Tomcat/lib - and copy those to the new system

4) there may be other jar files that have also been added (and should be

copied) in other locations such as: VXMLServer/lib or

VXMLServer/Tomcat/webapps

[Live2 Bicycle]

Thank you Janine for your input.  I did find the CVP/VXMLServer/Tomcat/conf/context.xml file needed to be updated from this:

<Context>

    <!-- Default set of monitored resources -->

    <WatchedResource>WEB-INF/web.xml</WatchedResource>

    <Manager pathname="" />

</Context>

to this:

<Context>

    <Resource name="mail/CVPMail" type="javax.mail.Session" mail.smtp.host="smtp1.internal.org"/>

    <!-- Default set of monitored resources -->

    <WatchedResource>WEB-INF/web.xml</WatchedResource>

    <Manager pathname="" />

</Context>

Also in the C:\Cisco\CVP\VXMLServer\Tomcat\webapps directory I needed to copy a folder called cvpFileUpload from my backup to the upgraded version as well as a file called cvpFileUpload.war.  The cvpFileUpload folder contained what I think is a Java class.  The file was named -- cvpFileServlet.class.

After confirming the config files matched I restarted CVP services on BOTH server and everything seems to be working now.

Many Thanks!