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BOT device using Cisco Jabber on Android not available in TAPI

sdas
Level 1
Level 1

We have a customer who is using BOT device using Cisco Jabber on Android. We use TAPI to get CTI events. We have not been able to find the BOT device after going through the list of device ids/indices using lineGetDevCaps and lineInitializeEx. Are this devices supported in TAPI?  The device is associated with App User

1 Reply 1

prviveka
Cisco Employee
Cisco Employee

BOT and TCT device are not CTI controllable. More details in below link.

Cisco CTI (TAPI/JTAPI) Supported Device Matrix

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