Service Renewal

[Nick3]

Customer was on ACS 5.3 (VM) with SAS and ordered CSACS-5.8SW-SR-K9= to migrate to ACS 5.8.

After migrating to ACS 5.8, the SAS service has expired and wishes to renew SmartNet.

What service should they order?

Do they renew with CON-SSSAS-CSACS589 from CSACS-5.8SW-SR-K9= (as SR does not have an associated service)?

Do they renew with CON-SSSAS-RCSA58VM as if they were purchasing a new VM?

Do you have any other suggestions?

[hslai]

In case you are still looking for an answer, this might help:

If they already have support, they need to order: CON-SAS-CSACS589

[Nick3]

After migrating their support has expired, what would they need to get in order to renew?

[kthiruve · Accepted solution]

Hi Nicholas,

Not sure if you are all set with Smartnet license. Please see the ACS 5.8 bulletin for ordering information.

Cisco Secure Access Control System 5.8 Bulletin - Cisco

Thanks

Krishnan