Max Phonebook Records = 1500/agent. Can our custom gadget load multiple phonebooks?

[claudioillanes]

Hi All,

The Finesse phone book allows the agent to view a maximum of 1500 records. However, I have a customer that has 3500+ records that they need to show. We are now building a phone book, but I wanted to know if it's permissible, from the Cisco perspective, if I load my 3000 records from 3 GLOBAL phonebooks (1500 records, 1500 records, 500 records). Are there any concerns with us doing this?

Thanks!

Claudio

[dekwan]

Hi Claudio,

Yes, the concern is performance. That is a lot of data to fetch and parse through on the gadget side. Cisco won't stop you from doing it, but if you start having issues on the agent desktop, the first thing TAC would ask is for you to reproduce the problem without the custom gadget.

Thanx,

Denise

[claudioillanes]

Well, we were considering using the phonebook API to store 3500+ phone book records, and combine them, we don't want to keep displaying a warning message to the user in the default phonebook, so custom phonebook it is.

Thanks Denise!