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How to use Callback feature available in call studio 11.5

tauqeer.nasir1
Level 4
Level 4

Dear,

I can see there are few nodes under cisco -> callback (as shown in the picture). Can anyone guide me how to use these nodes for a callback?

callback.PNG

Thank you,

Touqeer

1 Accepted Solution
7 Replies 7

These are the nodes that are used in the Courtesy Callback application. You can find detail about them in the CVP Configuration guide or in the Element Specifications guide.

nitdwive
Level 1
Level 1

You can refer to sample app for courtesy callback that gets shipped along with CVP. you can find it in CVP installation as "%CVP_HOME%\OPSConsoleServer\StudioDownloads\CourtesyCallbackStudioScripts.zip"

Thank you for your response.

Can you please tell if this feature is available in PCCE 10.5?

Thanks,

Touqeer

Yes, Courtesy Callback is supported in PCCE 10.5

Dear Paul,

Thank you for your response. Can you please guide me how to achieve this and share if you have any example.

Thank you

Thanks for the help. Appreciated.

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