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Call Type Historical report to show total number of calls queued

Sathiya Kumar
Level 1
Level 1

I have a custom report that fetching data from Call Type Interval table. Calls Offered, MaxCallsQueued are the available fields. But Additionally I want to add a field 'Total number of calls queued' in that particular Call Type for the filtered Date and Time. I searched UCCE Db Schema and I guess CallQHandled would be helpful for this. Is this OK or Do I need to refer some other fields?

CallsQHandled.PNG

Thanks and Regards,
Sathiya Kumar V M
Senior Database Developer
0 Replies 0
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