2 Replies Latest reply: Oct 17, 2017 11:15 PM by laranoueir RSS

PCCE - RONA

laranoueir

Dears,

We have a PCCE system version 11.5

The customer wants to increase the number of rings on the agent desktop to 4 rings before the call is rerouted through RONA. The current number is 2 rings.

With UCCE, we used to change this setting through Agent Desk Settings.

Can someone please advise where to change it with PCCE?

Your help is highly appreciated.

Thank you in advance.