3 Replies Latest reply: Oct 10, 2017 3:57 AM by damian-diaz RSS

user.getPendingState() not returning any value


Hello, we are trying to read the pending state of an agent when it chooses a Not_Ready reason in a call and is not returning any value.


the function getState() is working fine, we can read the current state of the agent.


Our finesse version is 10.5


Can someone share an example if you have it working?


Thanks in advance,


Best regards,