2 Replies Latest reply: Oct 23, 2017 12:39 AM by laranoueir RSS

CVP Post Call Survey - Delay Issue



We have successfully implemented CVP Post Call Survey, but our customer is complaining that the survey script is taking 5 seconds to launch after the agent clicks on the End button.

We have made sure that there is no silence in the beginning of the audio prompt.

Can someone kindly advise if there is a solution for this.

Your input is highly appreciated.

Thank you in advance.