ISE Backup failing intermitently CSCvc28417

[umahar]

Any idea when this would be fixed for ISE 2.2 ?

Our customer is not comfortable going into production without backup failing.

The backup gets stuck at 75% everytime scheduled backup is enabled.

TAC verified that we are hitting CSCvc28417 but haven't received any update from TAC regarding when this would be fixed.

[Jason Kunst]

Researching

[umahar]

Jason, Any luck with this bug ? CU was hoping that this would be fixed in patch 4 but I dont see this bug in the release notes.

[Jason Kunst]

I just asked today please await a response

If urgent call the tac

[Jason Kunst]

Did you ask tac for a hot fix as well?

[Ping Zhou · Accepted solution]

Fixed in 2.2.0.902 per bug search tool

[hslai]

Yeah, a fix is in 2.2.0 Patch 2. Also, TAC should be able to apply the workaround for this bug.

[umahar]

Is there a hotfix ?

The TAC said to reload the server and it would be resolved.

[hslai]

The workaround has nothing to do with reloading the server. Perhaps, it's another bug altogether. I ran into this particular bug myself while troubleshooting an internal ISE deployment so I am familiar how to apply the workaround.

[umahar]

Also we are running patch 3.

Thanks,

Utkarsh

[hslai]

I would suggest you to contact TAC and ask to investigate why 2.2 Patch 3 still running into the issue. The bug has a workaround for TAC to apply.