2 Replies Latest reply: Oct 30, 2017 5:54 AM by christophegauder2 RSS

Troubleshooting makeSoapCall

christophe.gauder@is4f.com

Hello Community,

 

I have having an -up to now - insoluble issue.

 

I have a simple PHP script that is able to target on 3 differents call managers the makeCallSoap API.

Only the target URL differs...

 

One day one of these cluster stopped working.

I always get the return code 5 - No device configured for user.

 

I checked the configuration : this is off course not an access issue (the application user has well the EM proxy rights).

The problem is global (xcluding thus an issue with a given user of phone profile).

 

The PHP scripts still handle well 6000 request a day on the two other cluster (excluding an issue inside).

 

The service paramater are adequately configured to target the good CTI servers.

 

I was wondering how I can troubleshoot deeper what happens and I am completely lost with this situation.

 

Would someone have an idea on this topic ?

 

Cheers,

Chris