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Do Spark registered endpoints have an expiration date?

troy.johnson
Level 1
Level 1

‎11-16-2017 04:35 AM - edited ‎03-17-2019 07:12 PM

I have a number of SX20 units that were registered to the Spark cloud. These units sat for over 45-60+ days with no use. Yesterday all those in Australia had to be factory reset in order to get them to wake-up. They should "offline" in the Spark Portal. I deleted the Device and issued a new Activation Code.

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Kelli Glass
Community Manager
Community Manager

‎11-20-2017 09:40 AM

Troy,

This behavior was established for security purposes. When the video system activates it gets a security token that is good for 60 days - and if it is online during that time period it will keep refreshing the security token. If it is off for 60+ days the token will expire, and you will need to get a new authorization code.

I recommend you submit your feedback regarding "offlining" the devices in the Spark Portal via your Cisco Spark app.

I hope this helps.
Kelli Glass

Moderator for Cisco Customer Communities

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