CISCO JTAPI Test tool exception: No terminals are available on address

[sameerthapaevontech]

Hi, I am using CISCO CUCM 11.5 sandbox and CISCO JTAPI test tool 10.1

I did the following:

1. Reserved sandbox 11.5
2. Connected VPN
3. Created application user in CUCM Administration at https://10.10.20.1/ccmadmin/showHome.do
4. Run CISCO JTAPI TestTool and login with the application user.
5. Try to make call and get error : java.lang.Exception: No Terminals Are Available on Address

Attached is the screenshot

Please let me know if there is something I am missing.

Thanks,

Sameer

[dstaudt]

This could indicate that no line appearances (DNs) are present on the device (or that security restrictions/config are preventing access.)

It is common to miss granting the role for 'Standard CTI Allow Control of Phones supporting Connected Xfer and conference' which is required for controlling most later-gen phones.