cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
795
Views
0
Helpful
1
Replies

monitoring inbound skill

mahudeswaranA
Level 4
Level 4

Hi,

would like to know

what is the best/recommended way to monitor an inbound skill. The intention is to collect details like

-how many agents are ready/not-ready, agents-talking-inbound,agents-talking-outbound,agents-talking-internal,agents-wrapup-notready,agents-wrapup-ready,calls-in-queue,start-time-of-longest-call-in-queue.

1.Some approaches found to query DB-table-views not sure will it impact performance in production system.

2.other approach is to use 'cisco finesse notification service' on subscription request/events (xmpp) and to write a server based client.

3.Is there any API available to request for current snapshot of the parameters instead of determining via events.?

Thanks.

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi,

For some reason, this post just popped up to the community. Based on the questions, I assume that this is duplicated on Server-based Client----Cisco Finesse Notification service.

Thanx,

Denise

View solution in original post

1 Reply 1

dekwan
Cisco Employee
Cisco Employee

Hi,

For some reason, this post just popped up to the community. Based on the questions, I assume that this is duplicated on Server-based Client----Cisco Finesse Notification service.

Thanx,

Denise

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: